Course overview

Description
This seven-part training course guides you through the world of financial services for individual savers. You will begin by exploring the role of financial intermediaries, the products offered, and the ethical obligations that govern these services. Throughout the training, you will learn more about the nature of investment services, the supervision and control of professionals, standards of conduct, and the mechanisms for monitoring and resolving disputes for your clients.
Offered in both English and French, this course will allow you to strengthen your expertise and better support your clients in achieving their financial goals. To register for the course in French, click here.
Recognition of the activity
- CSF: 5 PDUs in compliance with standards
Objectives |
At the end of this training session, you will be able to:
- Identify the main financial services: personalized advice, portfolio management (discretionary or assisted), trading, and product offerings.
- Explain the regulatory framework for financial services professionals and who controls their right to practice.
- Identify the mechanisms for supervising and controlling financial intermediaries.
- Identify the assistance and dispute resolution mechanisms available to consumers.
Key competencies |
This course helps develop the cross-functional skill of client focus, as it focuses on placing the client at the center of the process through personalized support and solutions tailored to their needs.
It also contributes to the development of the cross-functional skill of ethics, by encouraging participants to adopt exemplary behavior that complies with current standards and is based on ethical principles and values.
Who should attend |
This course is intended for professionals who wish to understand the legislative framework governing financial services.
Course program
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Part 1:
Global view of investment services
Presentation of financial intermediaries, securities and life insurance products, as well as key ethical and cross-cutting issues.
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Part 2:
The professional nature of investment services
Understanding the importance of trust, service specialization, and the risk of serious harm to customers.
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Part 3:
Professionalized regulation of investment services
Exploration of the objectives of protecting investors, regulatory authorities, self-regulatory organizations, and the role of the Institute.
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Part 4:
Control over right to practise
Overview of the registration of intermediaries, brokers, advisors, and their representatives, as well as life and health insurance and financial planning companies, under the Act Respecting the Distribution of Financial Products and Services.
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Part 5:
Standards of conduct
Origins and objectives of standards of conduct, duty of loyalty, and duty of care in the Securities Act and the Act Respecting the Distribution of Financial Products and Services.
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Part 6:
Oversight and control mechanisms
Presentation of the mechanisms for inspection, monitoring, and disciplinary action against financial intermediaries.
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Part 7:
Assistance and dispute settlement mechanisms
Analysis of assistance, dispute resolution, and compensation mechanisms to protect clients.
Other courses you might be interested in
PDOM04 Initiation au droit des obligations
Ce cours permettra à l’étudiant ou l’étudiante d’acquérir des connaissances de base au niveau du droit des obligations.
PDOM05 Initiation au droit des biens
(In French) Ce cours permettra à l’étudiant ou l'étudiante d’acquérir des connaissances de base au niveau du droit des biens.
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